This testimonial was received by Dr. Pertsch's office 11-7-97

Dear Dr. Pertsch,

This letter is to thank you and your office staff for making my surgery experience a very positive and pleasurable one. I interviewed six doctors in the bay area and my decision to go with you was based on the following factors:

• I found you and your staff to be very professional and organized in the field and expertise of plastic surgery.
• I found your rooms to be clean and orderly and your equipment state of the art.
• You were the only doctor that sent me an information packet prior to my consultation appointment.
• Upon my initial consultation, we viewed videos on each of my procedures and met thereafter to discuss any questions I had.

There was never any pressure to proceed and I was able to return home to think about it. Once I had made my decision, all it took was a simple phone call to the office to schedule the surgery date and time. The receptionist went over the surgery costs with me and prepared me for the day of surgery. In my pre op visit, you covered each procedure in great detail. I felt overwhelmed and nervous by all the information presented but you gave me the chance to reconsider. I never felt pressured to do anything I didn't want to do. I also felt secure in knowing that you only use the best anesthesiologists, surgery assistants, and recovery nurses.

On the day of the surgery I was a nervous wreck, but you and your entire staff treated me like family. You helped me to relax, made me feel comfortable and I could tell by the preparation that I was in excellent hands. I can honestly say that everything that happened that day we discussed in our consultation appointment, there were no surprises or complications.

At age six, I had and ovarian cyst which left me with a badly disfigured scar that I was ashamed of my whole life. I was never able to wear a two piece swimsuit in public, PE was always my last class of the day, and my modeling career was cut short. I grew up feeling self-conscious, insecure, and envious. When I gave birth to my only child my stomach only got worse. Even with all the exercise I did The lining of my stomach was never really attached. The scar became more attached, and consequently I was left with an ugly pouch that protruded through my clothes. I had to rely on garments and support hose to hide it. Swimsuits became obsolete at this point.

It has now been 3 weeks since my surgery and I only remember two days of real discomfort. Everything I went though during the surgery and recovery was well worth it. After seeing the results, I would do it all over again.

The icing on the cake occurred shortly after recovery, when I had gone to Victoria's Secret to purchase some new undergarments. I will never forget the look on my fiance's face when I came out of the dressing room wearing only heels, french cut panties, and a brassiere. The sales associate helping me said, "I wish I had a body like that." I remember standing there, tears rolling down my face, as I realized that I felt beautiful for the first time in my life. There are no words to express my gratitude and feelings. More importantly, I will never be able to thank you enough for giving me back a part of my youth to discover all over again.

Respectfully, [See this patient's before and after photographs.]

S.C

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